Some details changed

So I send them everything and asked again to change, they answered:

"
Greetings,

Thanks for the email. We have changed the email address on your account as requested.
You can review any changes made on the account management page, available at http://www.wow-europe.com/account

PLEASE NOTE: Not all information can be changed on the account management pages. The account name, and secret question can not be changed at all.

In addition, the selling of World of Warcraft accounts, characters, or items is not a feature supported by Blizzard Entertainment. Any users that choose to participate in this activity do so at their own risk. Blizzard will not facilitate nor mediate in the sale or trading of characters/items.

If you have any further questions please do not hesitate to let us know."