I got this letter 10 minutes ago. According to this, evil Blizzard reset my password, so I'm not able even to cancel my account, because of course I haven't got the new password. I'm not so positive I'll get this new password...
Obviously they don't have anything tracking my previous mails... I can't imagine a customer service which is not aware of past correspondence...
" Greetings,
Thank you for your e-mail. This account's access to the World of Warcraft servers was temporarily suspended after we detected the security of the account to be compromised, in order to preserve the integrity of the characters and items it contains.
We would like to remind you that the sale and exchange of World of Warcraft accounts is in violation of the Terms of Use agreed to upon account creation and can lead to permanent account closure.
On this occasion, as we can see that you have been accessing this account for a prolonged period of time, we have reactivated the account based on the security details supplied. Please be aware that this action has been taken on an exceptional basis and, should the security of this account become compromised again in the future, we cannot guarantee your subsequent access to the account.
We have also reset the password to this account and issued a computer generated one, which will be sent in a separate e-mail from noreplyeu@blizzard.com. This random password can be changed using the Account Management feature on our web site, located at: http://www.wow-europe.com/en/.
If you do not receive the new password after one hour, please add noreplyeu@blizzard.com to your email address list so that it is not rejected by any spam filter you are using. It is then possible to use the request password feature found at: http://www.wow-europe.com/login-support/ in order to repeat the password generation process.
We strongly suggest you review our Rules and Polices which can be found at:
http://www.wow-europe.com/en/policy/
Regards,
Devoltany
Senior Account Administrator
Blizzard Entertainment Europe
http://www.wow-europe.com/en/
If you reply, please include all previous text and files related to this e-mail"
2007. december 14., péntek
2007. december 11., kedd
Apology from my side
Dear Support,
I reacted to your letter first in an angry, non-acceptable way. I apologize.
Best,
I reacted to your letter first in an angry, non-acceptable way. I apologize.
Best,
My second answer - ultimatum
And the letter after and hour. I send them all the information they wanted. My sexual preferences, blood test, aids test, a sample from my excrement, my half kidney, my right eye, my finger etc.
"
Here is my ultimatum to you:
Either you give me back my account and clear your self-created confusion within 48 hours or I stop playing WoW - furthermore I'll sue you with negligance. Furthermore I'll start a propaganda to warn other players and make you infamous about your negligance with your long-standing customers.
I'm quite sure I can clarifiy to you all the details you request. Nonetheless if you can clarify that only after 48 hours, face the consequences.
I have no scanner or fax at home. I tried to make a photo about my identification card and driver's licence with photo machine. I attach all our past correspondence too.
You have 48 hours. Please check the things you requested below:"
"
Here is my ultimatum to you:
Either you give me back my account and clear your self-created confusion within 48 hours or I stop playing WoW - furthermore I'll sue you with negligance. Furthermore I'll start a propaganda to warn other players and make you infamous about your negligance with your long-standing customers.
I'm quite sure I can clarifiy to you all the details you request. Nonetheless if you can clarify that only after 48 hours, face the consequences.
I have no scanner or fax at home. I tried to make a photo about my identification card and driver's licence with photo machine. I attach all our past correspondence too.
You have 48 hours. Please check the things you requested below:"
My first letter
"HOW DO YOU DARE TO SUSPEND MY ACCOUNT???????????????????????
I'll send all the requested document tomorrow.
This is the poorest customer service I ever met!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SHAME ON YOU ALL!
DID YOU EVER CONSIDER TO WATCH OUR PAST CORRESPONDENCE???????
I HAVE RAID TONIGHT AND YOU DISABLED MY ACCOUNT?????????????
I PAY SEVERAL ACCOUNTS AND YOU SUSPEND ME??????????????
ARE YOU ALL INSANE???????????????????????????????????????????
I HAVE NO FAX OR A SCANNER AT HOME AND YOU DARE TO DISABLE MY ACCOUNT?????????????
DO YOU THINK YOU HAVE THE RIGHT FOR THAT WITHOUT PROPER NOTICE BEFORE????????????????????
DO YOU THINK THAT YOU HAVE ENOUGHT MONEY TO DO THAT TO ME????????????????????????
I CAN NOT SEND RIGHT NOW THE DOCUMENTS, BECAUSE I HAVE NO FAX OR SCANNER AT HOME YOU STUPID!!!!!!!!!!!!!!!!!!!!"
I'll send all the requested document tomorrow.
This is the poorest customer service I ever met!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SHAME ON YOU ALL!
DID YOU EVER CONSIDER TO WATCH OUR PAST CORRESPONDENCE???????
I HAVE RAID TONIGHT AND YOU DISABLED MY ACCOUNT?????????????
I PAY SEVERAL ACCOUNTS AND YOU SUSPEND ME??????????????
ARE YOU ALL INSANE???????????????????????????????????????????
I HAVE NO FAX OR A SCANNER AT HOME AND YOU DARE TO DISABLE MY ACCOUNT?????????????
DO YOU THINK YOU HAVE THE RIGHT FOR THAT WITHOUT PROPER NOTICE BEFORE????????????????????
DO YOU THINK THAT YOU HAVE ENOUGHT MONEY TO DO THAT TO ME????????????????????????
I CAN NOT SEND RIGHT NOW THE DOCUMENTS, BECAUSE I HAVE NO FAX OR SCANNER AT HOME YOU STUPID!!!!!!!!!!!!!!!!!!!!"
My account suspended - because they help!
"We are sending you this email to inform you that your account has been suspended until such time that the ownership of the account has been confirmed.
In order for us to unlock the account, please provide us with the following:
- A fax, scan or digital image of nationally recognised photo ID, such as passport or drivers license (please do not include public transport cards, library cards etc, as these are unsuitable for our needs).
and
- The last 4 numbers of the credit card you are using on this account or a picture of the game card used, if you use those.
IMPORTANT: Also include your full Name, Address, Account Name and E-mail Address and send it via one of the following methods:
E-Mail:
WoWaccountreviewEU@Blizzard.com
Fax:
00 33 130 679 012 (With a Header Sheet marked for the attention of the Account Administration Team)
Post:
Blizzard Entertainment SAS
TSA 60 001
Service Administration des Comptes
78143 Vélizy Villacoublay Cedex
France
Please also include:
CD Key: original WoW game CD-key (we cannot accept Burning Crusade CD-keys).
Account Name: The account name you are using to login.
Name: the full name that the account was created with.
Address: The address information given when the account was created.
Zip/Postal Code: The zip/postal code that was given when the account was created.
Your Secret Question and Answer.
If your email address differs from the one you registered your account with, please provide your old email address as well.
As soon as we have this information we will be able to progress the resolution of this matter for you.
Should you have other questions or concerns, feel free to contact us again.
We hope you continue to enjoy your experience in World of Warcraft!
If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/
Regards,
Warceran
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/
If you reply, please include all previous text and files related to this e-mail.
Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Please feel free to provide such feedback at the following web address: http://eu.blizzard.com/support/survey.xml?i=1007&d=12/10/2007%203:11:40%20PM&t=awender@gmail.com "
In order for us to unlock the account, please provide us with the following:
- A fax, scan or digital image of nationally recognised photo ID, such as passport or drivers license (please do not include public transport cards, library cards etc, as these are unsuitable for our needs).
and
- The last 4 numbers of the credit card you are using on this account or a picture of the game card used, if you use those.
IMPORTANT: Also include your full Name, Address, Account Name and E-mail Address and send it via one of the following methods:
E-Mail:
WoWaccountreviewEU@Blizzard.com
Fax:
00 33 130 679 012 (With a Header Sheet marked for the attention of the Account Administration Team)
Post:
Blizzard Entertainment SAS
TSA 60 001
Service Administration des Comptes
78143 Vélizy Villacoublay Cedex
France
Please also include:
CD Key: original WoW game CD-key (we cannot accept Burning Crusade CD-keys).
Account Name: The account name you are using to login.
Name: the full name that the account was created with.
Address: The address information given when the account was created.
Zip/Postal Code: The zip/postal code that was given when the account was created.
Your Secret Question and Answer.
If your email address differs from the one you registered your account with, please provide your old email address as well.
As soon as we have this information we will be able to progress the resolution of this matter for you.
Should you have other questions or concerns, feel free to contact us again.
We hope you continue to enjoy your experience in World of Warcraft!
If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/
Regards,
Warceran
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/
If you reply, please include all previous text and files related to this e-mail.
Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Please feel free to provide such feedback at the following web address: http://eu.blizzard.com/support/survey.xml?i=1007&d=12/10/2007%203:11:40%20PM&t=awender@gmail.com "
A lethal move from my side
I ask them to change my details again, because I've read on some web page that it's possible....
"Dear Blizzard,
I'd like to change my account details. Please change the owner name for my
account to: first name: myname, last name: myname from oldname
Account login is: myacc
"
"Dear Blizzard,
I'd like to change my account details. Please change the owner name for my
account to: first name: myname, last name: myname from oldname
Account login is: myacc
"
Mario D appreciate feedback... yeah sure...
"Thank you for your reply.
As we are committed to making World of Warcraft as enjoyable as possible, we appreciate your feedback. I will forward your report to the appropriate people, but you may wish to contact them directly yourself at WoWConcernsEU@blizzard.com.
If you have any further technical questions or problems, please feel free to contact us at WoWTechEU@blizzard.com."
As we are committed to making World of Warcraft as enjoyable as possible, we appreciate your feedback. I will forward your report to the appropriate people, but you may wish to contact them directly yourself at WoWConcernsEU@blizzard.com.
If you have any further technical questions or problems, please feel free to contact us at WoWTechEU@blizzard.com."
A long answer
"
>The problem is that the information you provided in your first e-mail does not match >the information that we can see in out database, that >is why we requested the >information.
What is the mail address you saw in my first mail (It was sent from your web site, through your web form)? It was sent from your web form! I checked it, and my account information contains " awender@gmail.com".
>As a suggestion in future, please try using a little curtsey in your e-mails, and >trying to provide as much information can go along way >and can help identify any >problems quicker.
As a suggestion in future, please try be more helpful in your e-mails, trying to help as much as possible, and not posing new and new obstacles. You'd be quite upset, if you pay for a service, you need help and they are not helping you. They are courteous but utterly useless in their service.
What I saw from my point of view?
- I report a problem through my account profile!!! I log in as your customer! I report a problem through your customer form, which asks for authentication! I can't be any other, just **your*** customer.
- You come back to me asking, who am I???? That's completely ridiculous! With all my respect, that's not a due service.
>If you have managed to get the problem fixed then I am glad to hear you are able to >connect to dragonblight again. Should you have any >further problems or questions >then please don't hesitate to contact us again.
Obviously you have a problem in your system. I report a problem and you come back to me, that my mail address doesn't match the one you registered. This poses a serious problem for all future error reporting. Please examine this matter and tell me why do you see some other mail address when I report a problem ***** on your web form ****, as it stands in my account profile. I've checked it now and I see there " awender@gmail.com". Certainly you can see when I changed it the last time and you can see that it is unchanged for a year or so.
You could ask yourself, what this crazy customer wants? Problem is resolved and he is still crying! My only request is: if ever in the future I report a problem ***********************through your web form *************************, don't come back to me asking more information. Just help.
I'm sorry If I hurt your feelings. I'm quite sure that your have no personnel, but technical problem there. I'm an IT professional myself. Don't hesitate to contact me if you need any advice about how to fix your administration problem. "
>The problem is that the information you provided in your first e-mail does not match >the information that we can see in out database, that >is why we requested the >information.
What is the mail address you saw in my first mail (It was sent from your web site, through your web form)? It was sent from your web form! I checked it, and my account information contains " awender@gmail.com".
>As a suggestion in future, please try using a little curtsey in your e-mails, and >trying to provide as much information can go along way >and can help identify any >problems quicker.
As a suggestion in future, please try be more helpful in your e-mails, trying to help as much as possible, and not posing new and new obstacles. You'd be quite upset, if you pay for a service, you need help and they are not helping you. They are courteous but utterly useless in their service.
What I saw from my point of view?
- I report a problem through my account profile!!! I log in as your customer! I report a problem through your customer form, which asks for authentication! I can't be any other, just **your*** customer.
- You come back to me asking, who am I???? That's completely ridiculous! With all my respect, that's not a due service.
>If you have managed to get the problem fixed then I am glad to hear you are able to >connect to dragonblight again. Should you have any >further problems or questions >then please don't hesitate to contact us again.
Obviously you have a problem in your system. I report a problem and you come back to me, that my mail address doesn't match the one you registered. This poses a serious problem for all future error reporting. Please examine this matter and tell me why do you see some other mail address when I report a problem ***** on your web form ****, as it stands in my account profile. I've checked it now and I see there " awender@gmail.com". Certainly you can see when I changed it the last time and you can see that it is unchanged for a year or so.
You could ask yourself, what this crazy customer wants? Problem is resolved and he is still crying! My only request is: if ever in the future I report a problem ***********************through your web form *************************, don't come back to me asking more information. Just help.
I'm sorry If I hurt your feelings. I'm quite sure that your have no personnel, but technical problem there. I'm an IT professional myself. Don't hesitate to contact me if you need any advice about how to fix your administration problem. "
Ali C teaches me courtesy
"The problem is that the information you provided in your first e-mail does not match the information that we can see in out database, that is why we requested the information.
As a suggestion in future, please try using a little curtsey in your e-mails, and trying to provide as much information can go along way and can help identify any problems quicker.
If you have managed to get the problem fixed then I am glad to hear you are able to connect to dragonblight again. Should you have any further problems or questions then please don't hesitate to contact us again."
As a suggestion in future, please try using a little curtsey in your e-mails, and trying to provide as much information can go along way and can help identify any problems quicker.
If you have managed to get the problem fixed then I am glad to hear you are able to connect to dragonblight again. Should you have any further problems or questions then please don't hesitate to contact us again."
Blizzard gives feedback after days!
"Hello,
Thanks for getting back to us.
We can see that you have logged into several characters on Dragonblight since you first sent the email to us.
Is your problem resolved or is it only 1 character you are unable to login to?
There are currently no known issues with the Dragonblight realm.
Feel free to contact us if you have any further questions or issues."
*******
"The problem persisted for 15-20 minutes. After that I was able to log in without any problem.
If I had problem logging on just one character, I'd had issued an ingame request to some GM - they help me quick and efficiently.
That's why It was astounding to get your feedback after several days - requiring data you have in your database!"
********
Thanks for getting back to us.
We can see that you have logged into several characters on Dragonblight since you first sent the email to us.
Is your problem resolved or is it only 1 character you are unable to login to?
There are currently no known issues with the Dragonblight realm.
Feel free to contact us if you have any further questions or issues."
*******
"The problem persisted for 15-20 minutes. After that I was able to log in without any problem.
If I had problem logging on just one character, I'd had issued an ingame request to some GM - they help me quick and efficiently.
That's why It was astounding to get your feedback after several days - requiring data you have in your database!"
********
I'm unhappy
"Well, nice try how to shake off any customer having a problem. I hate this kind of behaviour. The problem was reported. I gave you the data you need on the report form for god's sake!
If I have a problem, I want answer ASAP, not a mail after several days asking to provide more information.
Shame on you.
One more chance for you: If I can't log in to the server I use for almost two years now. What you need to know else? Your authentication system went wrong. That's all. It was reported, you fixed it after an hour. It would be honest to confess that. "
If I have a problem, I want answer ASAP, not a mail after several days asking to provide more information.
Shame on you.
One more chance for you: If I can't log in to the server I use for almost two years now. What you need to know else? Your authentication system went wrong. That's all. It was reported, you fixed it after an hour. It would be honest to confess that. "
Now I can't login to the server - everybody else can
Answer to my web form report.... - no comment
"Thank you for contacting Blizzard Europe Technical Support.
We are very sorry, but without a description of your error we will be unable to help you. Please contact us again and include a detailed description of the problem you are experiencing.
Also please could you provide us with the following information to confirm the account:
- Your full real name
- Your full address including postal or zip code
- Your full email address (used for account creation)
- Your account name (please do NOT send us your password)
- Your authentication key
If you have any further questions, or need any assistance, please do not hesitate to contact us further."
"Thank you for contacting Blizzard Europe Technical Support.
We are very sorry, but without a description of your error we will be unable to help you. Please contact us again and include a detailed description of the problem you are experiencing.
Also please could you provide us with the following information to confirm the account:
- Your full real name
- Your full address including postal or zip code
- Your full email address (used for account creation)
- Your account name (please do NOT send us your password)
- Your authentication key
If you have any further questions, or need any assistance, please do not hesitate to contact us further."
Problem charging one card, but the other works
"
Dear Billing Team,
I've tried to setup a new subscription for my nephew nephewname
with the account name "nephewaccount"
I tried two times with a Mastercard, one time with my VISA card. I
contacted my back as well, because your webpage displayed a message,
that my CVV number is incorrect.
After consulting with my bank (CIB), they told me I wrote down the
correct address.
I've an active subscription with my Mastercard with the account
"myaccount". So I provided these details previously and they worked.
Could you help me please with some suggestion, why it doesn't work now?
Best,
"
*********
"Thank you for your email. We contacted the bank with the details you gave us regarding the credit card, but they refused the payment. Please contact your bank or card issuer and ask why this payment was rejected. Please mention to them that it is an international internet payment for an automatic payment system, this will help them check if there are any fraud protection measures on the card.
The failed payment could be for, but not limited to, these other reasons:
- Lack of funds on the card.
- Card can not be used on the internet
- Card is protected by Verified by Visa (Unsupported by us)
- Card can not be used for recurring payments, subscriptions
- The bank thought the payment was suspicious because it was different from your normal activities with the card
- Wrong details such as name, expiration date or verification code.
Other solutions:
The name has to be added exactly as it says on the card, letter for letter. The verification code is the last 3 or 4 numbers on back of the card, you can click on “What is this?” link on the payment screen for visual explanation. Usually it is the last 3 numbers on the back of the card next to the signature.
Please make sure you have put everything in as it is written on the card. If you are uncertain, please contact your bank and ask why the payment to us was refused.
After entering the wrong details a few times that payment method will be blocked for security measures for one day. You can try to add the payment again, with the correct details, the following day. You can also purchase a game card and add this to your account if you wish to play today.
If you have any further questions or concerns please don’t hesitate to contact us again."
Dear Billing Team,
I've tried to setup a new subscription for my nephew nephewname
with the account name "nephewaccount"
I tried two times with a Mastercard, one time with my VISA card. I
contacted my back as well, because your webpage displayed a message,
that my CVV number is incorrect.
After consulting with my bank (CIB), they told me I wrote down the
correct address.
I've an active subscription with my Mastercard with the account
"myaccount". So I provided these details previously and they worked.
Could you help me please with some suggestion, why it doesn't work now?
Best,
"
*********
"Thank you for your email. We contacted the bank with the details you gave us regarding the credit card, but they refused the payment. Please contact your bank or card issuer and ask why this payment was rejected. Please mention to them that it is an international internet payment for an automatic payment system, this will help them check if there are any fraud protection measures on the card.
The failed payment could be for, but not limited to, these other reasons:
- Lack of funds on the card.
- Card can not be used on the internet
- Card is protected by Verified by Visa (Unsupported by us)
- Card can not be used for recurring payments, subscriptions
- The bank thought the payment was suspicious because it was different from your normal activities with the card
- Wrong details such as name, expiration date or verification code.
Other solutions:
The name has to be added exactly as it says on the card, letter for letter. The verification code is the last 3 or 4 numbers on back of the card, you can click on “What is this?” link on the payment screen for visual explanation. Usually it is the last 3 numbers on the back of the card next to the signature.
Please make sure you have put everything in as it is written on the card. If you are uncertain, please contact your bank and ask why the payment to us was refused.
After entering the wrong details a few times that payment method will be blocked for security measures for one day. You can try to add the payment again, with the correct details, the following day. You can also purchase a game card and add this to your account if you wish to play today.
If you have any further questions or concerns please don’t hesitate to contact us again."
Blizzard says - don't worry! be happy!
"Thanks for your email. You had 3 transactions but only 2 of them were successful, the 3rd failed and was never processed by our system. I have cancelled the failed payment and your bank should release the money shortly.
If you have any further questions or problems don't hesitate to contact us again."
If you have any further questions or problems don't hesitate to contact us again."
I'm desperate again
Hi,
I live in Hungary. There is no free call possibility listed on the web
page you provided.
The two accounts i have are "nephewacc" and "myacc". The first one is
not my own. I pay for my nephew's account as well.
You billed the sum 65,94euro on 2006-03-01. Transaction completed on
2006-03-02. Blizzard Entertainment blizzard.com FRFR.
You billed the sum 65,94euro on 2006-03-03. Transaction PENDING!.
Blizzard Entertainment VELIZY VILLA FR.
You billed the sum 65,94euro on 2006-03-06. Transaction completed on
2006-03-07. Blizzard Entertainment blizzard.com FRFR.
I think the second must be a failure. This sum is blocked on my
account and it will be released within two weeks, cos u didn't commit
the transaction yet.
My question was generally why you charged my card three times? You can
call me anytime for free on the number mynumber
I live in Hungary. There is no free call possibility listed on the web
page you provided.
The two accounts i have are "nephewacc" and "myacc". The first one is
not my own. I pay for my nephew's account as well.
You billed the sum 65,94euro on 2006-03-01. Transaction completed on
2006-03-02. Blizzard Entertainment blizzard.com FRFR.
You billed the sum 65,94euro on 2006-03-03. Transaction PENDING!.
Blizzard Entertainment VELIZY VILLA FR.
You billed the sum 65,94euro on 2006-03-06. Transaction completed on
2006-03-07. Blizzard Entertainment blizzard.com FRFR.
I think the second must be a failure. This sum is blocked on my
account and it will be released within two weeks, cos u didn't commit
the transaction yet.
My question was generally why you charged my card three times? You can
call me anytime for free on the number mynumber
They want me to call them on phone - sigh...
It's a fact, that UK free numbers can't be called from Hungary. So I'm really helpless...
"Thanks for your email. Could you please call us by phone so we can solve this problem with you? We will need information from both accounts in order to investigate this fully.
You can find our phone numbers here: http://www.wow-europe.com/en/support/accountbilling.html
"
"Thanks for your email. Could you please call us by phone so we can solve this problem with you? We will need information from both accounts in order to investigate this fully.
You can find our phone numbers here: http://www.wow-europe.com/en/support/accountbilling.html
"
I try to help them
"Hi,
Yes, I have two subscriptions. You billed one sum for one account and
two sums! for the other account!
Please investigate the case, because you charged my bill three times
65 euro for the two accounts!
Best,"
Yes, I have two subscriptions. You billed one sum for one account and
two sums! for the other account!
Please investigate the case, because you charged my bill three times
65 euro for the two accounts!
Best,"
They deny it!!!
and further they give me a phone number which offers only phone number for UK residents!!!
"Hello,
Thanks for your email. We have investigated the payments for your account and there are no extra payments. It is possible that any extra payments are for other accounts. If you wish further investigations on any extra payments on your card please contact us by phone with your card details.
Please do not send card details by email for security reasons.
You can find our phone numbers here: http://www.wow-europe.com/en/support/accountbilling.html"
"Hello,
Thanks for your email. We have investigated the payments for your account and there are no extra payments. It is possible that any extra payments are for other accounts. If you wish further investigations on any extra payments on your card please contact us by phone with your card details.
Please do not send card details by email for security reasons.
You can find our phone numbers here: http://www.wow-europe.com/en/support/accountbilling.html"
Credit card charged twice!
"Dear Support,
My account name is "oldacc". I have activated a half-year subscription payment method for WoW.
You charged my account on the 3rd of March.
THEN AGAIN ON THE 9th OF MARCH!!!!
Why?
Best,"
My account name is "oldacc". I have activated a half-year subscription payment method for WoW.
You charged my account on the 3rd of March.
THEN AGAIN ON THE 9th OF MARCH!!!!
Why?
Best,"
They are really witty now
"Greetings Csaba,
Thank you for your email. Please note that not all information can be changed on the account management pages. The account name, secret question and the account owner's name cannot be changed at all.
We are sorry we could not help you with this issue."
Thank you for your email. Please note that not all information can be changed on the account management pages. The account name, secret question and the account owner's name cannot be changed at all.
We are sorry we could not help you with this issue."
A year passed, then suddenly....
I used half-year subscription for the game for a year now. Then I decided that I'll pay the half year fees for my nephew too. So we registered my credit card with his account too...
BANG! Blizzard attacks again! I am the main suspect now! Firs they refuse to accept my card then they charge the card three times! With a deep sigh I start to write a letter again...
"Dear Billing Support,
Hereby I confirm that I registered a 6 months subscription for my and
for my nephew's account.
As previously I stated and informed you, I bought WoW through the
Hungarian Ebay (www.vatera.hu). That is why you did not change the
owner's name in my account.
As previously stated, I bought the game box itself and not any character!
To my previous inqueries you did not reply in a satisfactory way and
you did not offer any possible solution to resolve my dilemma - buying
a game and not changing the owner's name.
So I confirm, that I used my own credit card for the account "myoldaccount"
under the name "oldowner", who is not the owner, but me. Simply
you refused to change the owner's name for the account :))
Furthermore I inform you, that I registered the same subscription
method for my nephew under the account name: "mynephewaccount"
I do not want any interruption in the game, so please inform me
immediately in case of any problem!
***I do not want to miss a day in WoW***!!!!!!"
BANG! Blizzard attacks again! I am the main suspect now! Firs they refuse to accept my card then they charge the card three times! With a deep sigh I start to write a letter again...
"Dear Billing Support,
Hereby I confirm that I registered a 6 months subscription for my and
for my nephew's account.
As previously I stated and informed you, I bought WoW through the
Hungarian Ebay (www.vatera.hu). That is why you did not change the
owner's name in my account.
As previously stated, I bought the game box itself and not any character!
To my previous inqueries you did not reply in a satisfactory way and
you did not offer any possible solution to resolve my dilemma - buying
a game and not changing the owner's name.
So I confirm, that I used my own credit card for the account "myoldaccount"
under the name "oldowner", who is not the owner, but me. Simply
you refused to change the owner's name for the account :))
Furthermore I inform you, that I registered the same subscription
method for my nephew under the account name: "mynephewaccount"
I do not want any interruption in the game, so please inform me
immediately in case of any problem!
***I do not want to miss a day in WoW***!!!!!!"
Promise from Blizzard - they are sooo nice....
"Thanks for your email. We would advise that you buy a gamebox in an official retail shop. We will allow the transfer of characters from accounts in the near future. Please check www.wow-europe.com for updates regularly to read about all the changes in the game and the services we provide."
I cry out in desperation
"Hi,
I'm in deep trouble because I was not informed by the seller of the WoW box!
Is it in the EULA?
Would you recommend a way to change this? If I buy a brand new WoW box
in the shop. Is it possible to transfer the character I play with to
this new account?
I am not a chinese who is working on WoW to sell characters. My nephew
showed me this game and I decided to buy it immediately. Unfortunately
no shop was open in that time frame so I bought the game from
www.vatera.hu (Hungarian ebay). I just want to have fun in this WoW
world and I don't want to change your policies either. But you should
understand that there are special situation as well.
I would like to simply give it back to the original owner. But I
played a lot with my character and I wouldn't like to lose the effort
I invested..."
I'm in deep trouble because I was not informed by the seller of the WoW box!
Is it in the EULA?
Would you recommend a way to change this? If I buy a brand new WoW box
in the shop. Is it possible to transfer the character I play with to
this new account?
I am not a chinese who is working on WoW to sell characters. My nephew
showed me this game and I decided to buy it immediately. Unfortunately
no shop was open in that time frame so I bought the game from
www.vatera.hu (Hungarian ebay). I just want to have fun in this WoW
world and I don't want to change your policies either. But you should
understand that there are special situation as well.
I would like to simply give it back to the original owner. But I
played a lot with my character and I wouldn't like to lose the effort
I invested..."
Blizzard says NO
"Hello,
Thanks for the email. As we have explained in a previous email, detailing the account changes procedure, unfortunately the name of the account holder cannot be changed at all. It is for this reason that we don't mediate or facilitate in the transfer or sale of accounts, and thus any actions are done so at your own risk. You can still play without any problems but be aware that we will require the original owner name if you ask us to make future changes.
Should you have any further questions please don't hesitate to contact us again"
Thanks for the email. As we have explained in a previous email, detailing the account changes procedure, unfortunately the name of the account holder cannot be changed at all. It is for this reason that we don't mediate or facilitate in the transfer or sale of accounts, and thus any actions are done so at your own risk. You can still play without any problems but be aware that we will require the original owner name if you ask us to make future changes.
Should you have any further questions please don't hesitate to contact us again"
Don Quijote strikes back
"Dear Support,
Thank you for your quick answer and the changes you made till now. Unfortunately you forgot to change the name from "oldname" to "myname".
That's not the account name. That's the name in the contact address!
Best,"
Thank you for your quick answer and the changes you made till now. Unfortunately you forgot to change the name from "oldname" to "myname".
That's not the account name. That's the name in the contact address!
Best,"
Some details changed
So I send them everything and asked again to change, they answered:
"
Greetings,
Thanks for the email. We have changed the email address on your account as requested.
You can review any changes made on the account management page, available at http://www.wow-europe.com/account
PLEASE NOTE: Not all information can be changed on the account management pages. The account name, and secret question can not be changed at all.
In addition, the selling of World of Warcraft accounts, characters, or items is not a feature supported by Blizzard Entertainment. Any users that choose to participate in this activity do so at their own risk. Blizzard will not facilitate nor mediate in the sale or trading of characters/items.
If you have any further questions please do not hesitate to let us know."
"
Greetings,
Thanks for the email. We have changed the email address on your account as requested.
You can review any changes made on the account management page, available at http://www.wow-europe.com/account
PLEASE NOTE: Not all information can be changed on the account management pages. The account name, and secret question can not be changed at all.
In addition, the selling of World of Warcraft accounts, characters, or items is not a feature supported by Blizzard Entertainment. Any users that choose to participate in this activity do so at their own risk. Blizzard will not facilitate nor mediate in the sale or trading of characters/items.
If you have any further questions please do not hesitate to let us know."
They go back to the roots
They ask same information as before:
"ello,
Thanks for your email. We did not understand your request but perhaps we should make the point a little more clear. We do not support the sale or characters, items or accounts (eg The World of Warcraft box) and as such, if you buy or have transferred into your ownership any of the preceding things then you will be doing so at your own risk if any problems occur in the future (eg already used authentication key, unable to carry out account changes because of lack of information etc.
In order to make any changes on the account we will need the following: (Please note that the account name cannot be changed at all)
- Your full real name (used for account creation)
- Your full address including postal or zip code (used for account creation)
- Your full email address (used for account creation)
- Your Secret question and answer (used for account creation)
- Your account name (please do NOT send us your password)
- Your authentication key
- If an email change is required, the last 4 digits of your credit card or you gamecard code or your full bank account details
Please also send a list of all changes you require."
"ello,
Thanks for your email. We did not understand your request but perhaps we should make the point a little more clear. We do not support the sale or characters, items or accounts (eg The World of Warcraft box) and as such, if you buy or have transferred into your ownership any of the preceding things then you will be doing so at your own risk if any problems occur in the future (eg already used authentication key, unable to carry out account changes because of lack of information etc.
In order to make any changes on the account we will need the following: (Please note that the account name cannot be changed at all)
- Your full real name (used for account creation)
- Your full address including postal or zip code (used for account creation)
- Your full email address (used for account creation)
- Your Secret question and answer (used for account creation)
- Your account name (please do NOT send us your password)
- Your authentication key
- If an email change is required, the last 4 digits of your credit card or you gamecard code or your full bank account details
Please also send a list of all changes you require."
I try to persuade and help
"Hi Support,
You completely misunderstood my request!
I didn't buy any character. I bought the original box with the game!
With the game came a registered account accountname.
I never used any of his characters! I payed only for the original game!
I was not able to register a new account with the serial, so I asked
for the old one. With the existing one I started a new character!!!!
I repeat my request: please change the mail address of the account:
oldaccountname to my name:
myname and the mail address: mymailaddress
Please call me (day and night) if you still do not understand what I
ask from you!"
You completely misunderstood my request!
I didn't buy any character. I bought the original box with the game!
With the game came a registered account accountname.
I never used any of his characters! I payed only for the original game!
I was not able to register a new account with the serial, so I asked
for the old one. With the existing one I started a new character!!!!
I repeat my request: please change the mail address of the account:
oldaccountname to my name:
myname and the mail address: mymailaddress
Please call me (day and night) if you still do not understand what I
ask from you!"
Blizzard shoots
"Hello,
Thanks for your email. The selling of World of Warcraft accounts, characters, or items is not a feature supported by Blizzard Entertainment. Any users that choose to participate in this activity do so at their own risk. Blizzard will not facilitate nor mediate in the sale or trading of characters/items.
If you have any further questions or problems don't hesitate to contact us again."
Thanks for your email. The selling of World of Warcraft accounts, characters, or items is not a feature supported by Blizzard Entertainment. Any users that choose to participate in this activity do so at their own risk. Blizzard will not facilitate nor mediate in the sale or trading of characters/items.
If you have any further questions or problems don't hesitate to contact us again."
Crusade against Blizzard begins
Blizzard had some serious reproach toward me that I violated the rules of the game buying WoW from Ebay. I was astonished and I told them that where is it in EULA that I can't? No answer to that question and they remained silent on that issue. After that I send them this letter. (The guy who sold me the game actually became a friend of mine because he was so helpful on the crusade against Blizzard.)
"Hi,
I attached my data sheet. Facts:
1) I bought an original World of Warcraft game from my friend.
2) I want to play WoW with my newly started characters.
3) I have started the game with a prepaid card on 2005-12-30.
4) I play since then on Dragonblight with the character Awender - now Mage 14.
My requests:
a) I ask your kind help to change the data on my data sheet to the following:
aa) Instead of "old user name" -> "new user name"
bb) Instead of "old mail" -> "new mail"
And a final request, but please don't make any mistake!!!!!!!!!!!!!!!!!!!
cc-but be careful!!! ) I would like to change the login name from
"old account" to "new account". I play on weekdays in the night and weekend
wholetime, so if you could change it during the day, then it would not
cause me any chagrin.
Thank you for your help in advance!
I never violated the rules of the realm and never intend to!"
"Hi,
I attached my data sheet. Facts:
1) I bought an original World of Warcraft game from my friend.
2) I want to play WoW with my newly started characters.
3) I have started the game with a prepaid card on 2005-12-30.
4) I play since then on Dragonblight with the character Awender - now Mage 14.
My requests:
a) I ask your kind help to change the data on my data sheet to the following:
aa) Instead of "old user name" -> "new user name"
bb) Instead of "old mail" -> "new mail"
And a final request, but please don't make any mistake!!!!!!!!!!!!!!!!!!!
cc-but be careful!!! ) I would like to change the login name from
"old account" to "new account". I play on weekdays in the night and weekend
wholetime, so if you could change it during the day, then it would not
cause me any chagrin.
Thank you for your help in advance!
I never violated the rules of the realm and never intend to!"
How I bought my game?
On the 29th of December, 2005 my nephew showed me the game WoW. I was immediately in love with the game and the next day I decided to buy it.
It was sunday evening, so I had no chance to buy in from a shop. I decided to buy it from the Hungarian ebay - www.vatera.hu
I bought the gamecard from my nephew the same night.
I bought it from a guy near my flat so I got the game the same evening and I started to play it. I neglected all the level 40 characters the previous guy played and started a brand new, shiny mage.
After a month of really intensive playtime I contacted Blizzard, because I wanted to change the owner of the game.... and that's the time where our story begins.
It was sunday evening, so I had no chance to buy in from a shop. I decided to buy it from the Hungarian ebay - www.vatera.hu
I bought the gamecard from my nephew the same night.
I bought it from a guy near my flat so I got the game the same evening and I started to play it. I neglected all the level 40 characters the previous guy played and started a brand new, shiny mage.
After a month of really intensive playtime I contacted Blizzard, because I wanted to change the owner of the game.... and that's the time where our story begins.
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