"Well, nice try how to shake off any customer having a problem. I hate this kind of behaviour. The problem was reported. I gave you the data you need on the report form for god's sake!
If I have a problem, I want answer ASAP, not a mail after several days asking to provide more information.
Shame on you.
One more chance for you: If I can't log in to the server I use for almost two years now. What you need to know else? Your authentication system went wrong. That's all. It was reported, you fixed it after an hour. It would be honest to confess that. "
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