"The problem is that the information you provided in your first e-mail does not match the information that we can see in out database, that is why we requested the information.
As a suggestion in future, please try using a little curtsey in your e-mails, and trying to provide as much information can go along way and can help identify any problems quicker.
If you have managed to get the problem fixed then I am glad to hear you are able to connect to dragonblight again. Should you have any further problems or questions then please don't hesitate to contact us again."
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