2007. december 11., kedd

My account suspended - because they help!

"We are sending you this email to inform you that your account has been suspended until such time that the ownership of the account has been confirmed.

In order for us to unlock the account, please provide us with the following:

- A fax, scan or digital image of nationally recognised photo ID, such as passport or drivers license (please do not include public transport cards, library cards etc, as these are unsuitable for our needs).

and

- The last 4 numbers of the credit card you are using on this account or a picture of the game card used, if you use those.

IMPORTANT: Also include your full Name, Address, Account Name and E-mail Address and send it via one of the following methods:

E-Mail:

WoWaccountreviewEU@Blizzard.com

Fax:

00 33 130 679 012 (With a Header Sheet marked for the attention of the Account Administration Team)

Post:

Blizzard Entertainment SAS
TSA 60 001
Service Administration des Comptes
78143 Vélizy Villacoublay Cedex
France

Please also include:

CD Key: original WoW game CD-key (we cannot accept Burning Crusade CD-keys).
Account Name: The account name you are using to login.
Name: the full name that the account was created with.
Address: The address information given when the account was created.
Zip/Postal Code: The zip/postal code that was given when the account was created.
Your Secret Question and Answer.
If your email address differs from the one you registered your account with, please provide your old email address as well.

As soon as we have this information we will be able to progress the resolution of this matter for you.

Should you have other questions or concerns, feel free to contact us again.

We hope you continue to enjoy your experience in World of Warcraft!

If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/

Regards,


Warceran
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/

If you reply, please include all previous text and files related to this e-mail.



Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Please feel free to provide such feedback at the following web address: http://eu.blizzard.com/support/survey.xml?i=1007&d=12/10/2007%203:11:40%20PM&t=awender@gmail.com "

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