I try to persuade and help

"Hi Support,

You completely misunderstood my request!

I didn't buy any character. I bought the original box with the game!
With the game came a registered account accountname.

I never used any of his characters! I payed only for the original game!

I was not able to register a new account with the serial, so I asked
for the old one. With the existing one I started a new character!!!!

I repeat my request: please change the mail address of the account:
oldaccountname to my name:
myname and the mail address: mymailaddress

Please call me (day and night) if you still do not understand what I
ask from you!"