End of the story .)

Actually a happy end. Blizzard released battle net where I can put my name and credentials, then merge the account with my new battle net account. So now I'm the one who owns the game - it took a few years to accomplish it, but finally I'm satisfied :)

Evil Blizzard deigns to answer after a week

I got this letter 10 minutes ago. According to this, evil Blizzard reset my password, so I'm not able even to cancel my account, because of course I haven't got the new password. I'm not so positive I'll get this new password...

Obviously they don't have anything tracking my previous mails... I can't imagine a customer service which is not aware of past correspondence...

" Greetings,

Thank you for your e-mail. This account's access to the World of Warcraft servers was temporarily suspended after we detected the security of the account to be compromised, in order to preserve the integrity of the characters and items it contains.

We would like to remind you that the sale and exchange of World of Warcraft accounts is in violation of the Terms of Use agreed to upon account creation and can lead to permanent account closure.

On this occasion, as we can see that you have been accessing this account for a prolonged period of time, we have reactivated the account based on the security details supplied. Please be aware that this action has been taken on an exceptional basis and, should the security of this account become compromised again in the future, we cannot guarantee your subsequent access to the account.

We have also reset the password to this account and issued a computer generated one, which will be sent in a separate e-mail from noreplyeu@blizzard.com. This random password can be changed using the Account Management feature on our web site, located at: http://www.wow-europe.com/en/.

If you do not receive the new password after one hour, please add noreplyeu@blizzard.com to your email address list so that it is not rejected by any spam filter you are using. It is then possible to use the request password feature found at: http://www.wow-europe.com/login-support/ in order to repeat the password generation process.

We strongly suggest you review our Rules and Polices which can be found at:

http://www.wow-europe.com/en/policy/

Regards,

Devoltany
Senior Account Administrator

Blizzard Entertainment Europe
http://www.wow-europe.com/en/

If you reply, please include all previous text and files related to this e-mail"

Apology from my side

Dear Support,

I reacted to your letter first in an angry, non-acceptable way. I apologize.

Best,

My second answer - ultimatum

And the letter after and hour. I send them all the information they wanted. My sexual preferences, blood test, aids test, a sample from my excrement, my half kidney, my right eye, my finger etc.


"
Here is my ultimatum to you:
Either you give me back my account and clear your self-created confusion within 48 hours or I stop playing WoW - furthermore I'll sue you with negligance. Furthermore I'll start a propaganda to warn other players and make you infamous about your negligance with your long-standing customers.

I'm quite sure I can clarifiy to you all the details you request. Nonetheless if you can clarify that only after 48 hours, face the consequences.

I have no scanner or fax at home. I tried to make a photo about my identification card and driver's licence with photo machine. I attach all our past correspondence too.

You have 48 hours. Please check the things you requested below:"

My first letter

"HOW DO YOU DARE TO SUSPEND MY ACCOUNT???????????????????????

I'll send all the requested document tomorrow.

This is the poorest customer service I ever met!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SHAME ON YOU ALL!

DID YOU EVER CONSIDER TO WATCH OUR PAST CORRESPONDENCE???????

I HAVE RAID TONIGHT AND YOU DISABLED MY ACCOUNT?????????????

I PAY SEVERAL ACCOUNTS AND YOU SUSPEND ME??????????????

ARE YOU ALL INSANE???????????????????????????????????????????

I HAVE NO FAX OR A SCANNER AT HOME AND YOU DARE TO DISABLE MY ACCOUNT?????????????


DO YOU THINK YOU HAVE THE RIGHT FOR THAT WITHOUT PROPER NOTICE BEFORE????????????????????

DO YOU THINK THAT YOU HAVE ENOUGHT MONEY TO DO THAT TO ME????????????????????????


I CAN NOT SEND RIGHT NOW THE DOCUMENTS, BECAUSE I HAVE NO FAX OR SCANNER AT HOME YOU STUPID!!!!!!!!!!!!!!!!!!!!"

My account suspended - because they help!

"We are sending you this email to inform you that your account has been suspended until such time that the ownership of the account has been confirmed.

In order for us to unlock the account, please provide us with the following:

- A fax, scan or digital image of nationally recognised photo ID, such as passport or drivers license (please do not include public transport cards, library cards etc, as these are unsuitable for our needs).

and

- The last 4 numbers of the credit card you are using on this account or a picture of the game card used, if you use those.

IMPORTANT: Also include your full Name, Address, Account Name and E-mail Address and send it via one of the following methods:

E-Mail:

WoWaccountreviewEU@Blizzard.com

Fax:

00 33 130 679 012 (With a Header Sheet marked for the attention of the Account Administration Team)

Post:

Blizzard Entertainment SAS
TSA 60 001
Service Administration des Comptes
78143 Vélizy Villacoublay Cedex
France

Please also include:

CD Key: original WoW game CD-key (we cannot accept Burning Crusade CD-keys).
Account Name: The account name you are using to login.
Name: the full name that the account was created with.
Address: The address information given when the account was created.
Zip/Postal Code: The zip/postal code that was given when the account was created.
Your Secret Question and Answer.
If your email address differs from the one you registered your account with, please provide your old email address as well.

As soon as we have this information we will be able to progress the resolution of this matter for you.

Should you have other questions or concerns, feel free to contact us again.

We hope you continue to enjoy your experience in World of Warcraft!

If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/

Regards,


Warceran
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/

If you reply, please include all previous text and files related to this e-mail.



Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Please feel free to provide such feedback at the following web address: http://eu.blizzard.com/support/survey.xml?i=1007&d=12/10/2007%203:11:40%20PM&t=awender@gmail.com "

A lethal move from my side

I ask them to change my details again, because I've read on some web page that it's possible....

"Dear Blizzard,

I'd like to change my account details. Please change the owner name for my
account to: first name: myname, last name: myname from oldname

Account login is: myacc
"